Shipping & Returns
We process and dispatch orders Monday through Saturday. We do not ship on Sundays or public holidays — orders placed on these days will be queued for the next available business day.
While we make every effort to ensure timely delivery, Fruik cannot be held responsible for conditions beyond our control, including:
- Severe weather or natural disruptions
- Customs and border delays (international shipments)
- Courier service interruptions
- Force majeure events
We appreciate your patience and will always do our best to keep you updated.
These fees are levied by your country's customs authority and are entirely outside our control. The customer is solely responsible for any such charges at the time of delivery.
Please review your shipping address carefully before placing your order. Once an order is confirmed, we are unable to make address changes.
If you realise the address is incorrect after receiving your shipping confirmation email, and your order is being shipped via Bluedart, you may contact Bluedart customer support directly to attempt a redirect or intercept before delivery. Please act as soon as possible.
We do not offer returns for orders delivered to an incorrectly entered address, unless goods arrive damaged or defective.
If you receive a damaged, defective, or incorrect item, please email us at hi@thefruik.com with:
- Your order number
- A detailed description of the issue
- Clear photographs of the damaged or incorrect item
Once verified, we will arrange a pickup of the affected item at no cost to you and dispatch a replacement unit within 4–7 business days. Please note that we offer replacements only — no refunds will be issued for damaged, defective, or incorrect products.
If your shipment is missing a product or has not arrived within the expected delivery window, please reach out to us at hi@thefruik.com with your order details. We will investigate and resolve the issue as quickly as possible.
Your order will be shipped via our Standard Service by default. If alternative shipping options are available at checkout, you may select your preference at that stage.
All purchases made on The Fruik Aromatherapy are final. We do not accept returns, and no refunds will be issued once an order has been placed and processed.
We encourage customers to read product descriptions, ingredient lists, and usage details carefully before completing their purchase. If you have any pre-purchase queries, please write to us at hi@thefruik.com — we're happy to help.
We offer a 6-month replacement warranty exclusively on our aroma diffuser range (including the Bloom Box Wireless Diffuser, PureAir Pro, and Sense Bloom Motion Sensor Diffuser). This warranty covers manufacturing defects that affect normal device operation.
To be eligible:
- The defect must be reported within 6 months of the purchase date
- Proof of purchase (order number or invoice) must be provided
- The defect must be a manufacturing fault — not caused by misuse, accidental damage, or improper handling
- Applies to diffusers only; oils, pods, and accessories are not covered
To initiate a warranty claim, email us at hi@thefruik.com with the following:
- Your order number
- A description of the defect
- Supporting photos or a short video demonstrating the issue
Our team will review your claim and respond within 3–5 business days. Approved claims will receive a replacement unit dispatched at no additional charge.
- Essential oils, cold-pressed oils, aroma pods, and consumables
- Damage from accident, negligence, or unauthorised modifications
- Normal wear and tear from regular use
- Products purchased from unauthorised resellers or third-party platforms
The Fruik Aromatherapy reserves the right to update or modify this policy at any time. Any changes will be published on our website. We recommend reviewing this page periodically.